REFUND POLICY

Returns

We accept returns on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged/defective item). Item(s) must be returned together with proof of purchase.

All Sales Are Final!!!

Cancellation and Modification after an order is made is NOT guaranteed!!!

Strictly no returns or exchanges and refund unless there are the defect(s) in the product(s) (including when you use the coupon to buy)

No return or cancel when you use any coupons. We only refund or cancel if they are broken or damaged.

If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.

Shipping fee will NOT be refundable once the item has shipped. 

Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.

If you have further inquiries, please contact help@zebrauniquegifts.com

 

Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately, we can’t offer you a refund or exchange.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

*Customized product are final and non-refundable* 

To complete your return, we require a receipt or proof of purchase. Please contact our support team via help@zebrauniquegifts.com for more information.

 

Please be informed that you are responsible for paying for your own shipping costs for returning your item.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@zebrauniquegifts.com

 

Cancel order

You can only cancel your order within the date of purchase. Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.


Exchanges (if applicable)


We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at help@zebrauniquegifts.com

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